Frequently Asked Questions
Thank you for shopping with us at House of Hanna!
Online shopping can be a bit confusing and scary at times, especially if you're not used to doing it with vendors on a small island! To help address some of your concerns, we will continue to update this list of frequently asked questions. You're always free to email or call us if you'd rather talk to a human.
Do you accept debit and credit cards?
Yes. For now, all payments are processed via PayPal. Customers in The Bahamas and Jamaica are able to use their Visa and Mastercard debit or credit cards via PayPal.
While we would like to offer cash refunds to every customer, we are unable to accommodate this at the time and look forward to doing so in the future. Thank you for your understanding.
Do I need a PayPal account to shop on your website?
No. If you do not have a PayPal account, you can still pay us via PayPal using their "Guest" feature.
I'm concerned about my safety on your site. Is your site safe?
Yes. Our site is SSL certified. We cannot access, store, or reproduce your private information. Read more about our Privacy Policy here.
What on Earth is SSL certified?
An SSL certificate is a global standard security technology that locks communication between a website and its host. It decreases the risk of your information being stolen.
Can you prove that you have this SSL certificate?
Yes. Websites that have SSL certificates use "https" ahead of a website address. Unsecured or more risky sites say "not secured" or "http" only.
Do you ship internationally?
Yes. Currently, we ship to Jamaica. We use the lowest cost couriers for both countries.
Do you plan to ship to other countries besides Jamaica?
Yes. Tell your foreign friends to shop with us so that we can be friends. Stay tuned for logistical changes!
Do you sell my size?
We sell most of our goods in U.S. Small - Extra Large.
- Small = Size 4-6
- Medium = 6-8
- Large = 8-10
- Extra Large = 10-12
Do you plan to offer more sizes for curvier women?
Yes. As the business demands it, we will meet it. So tell your friends to shop with us so that we can be friends.
Do you have a physical store location?
Yes. We are located at #55 Rosetta Street (left hand side of the road). Across the street from Chefy's... just before the stoplight... in Nassau, Bahamas!
What are your COVID store hours?
As of July 27, 2020 and until further notice, please note the hours below. We will update this as restrictions are altered or lifted.
Tuesday - Friday
10 AM - 2 PM
Closed Saturday